Frequently Asked Questions
Everything you need to know about your VANINA experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with international delivery taking between 5-10 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that certain handcrafted or made-to-order pieces may be subject to specific return conditions.
Are your products sustainably made?
Sustainability is at the heart of VANINA. We specialize in upcycling and handcrafted techniques, working closely with local artisans to ensure ethical production and minimal environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout gateway.
Do you offer repairs for damaged items?
Yes, we provide a repair service for our jewelry and handbags. Please contact our customer care team with photos of the item so we can assess the restoration process.